Frequently Asked Questions - General Information
Clients provide their ideas during professional meetings, phone calls, emails, or during company meetings. Many ideas happen while we listen to clients to find out about your research, and how you "wish" for new items.
Many new features are added to upcoming upgrades and updates for no cost, while others are a charge item when the new feature will only be used by a single person or group.
New feature information is posted to the GDM website on a regular basis. ARM updates can be downloaded from our GDM website or within ARM. In ARM select Help on main menu, then Check for Updates. ARM can also automatically check for updates: on General tab of Tools - Options, select Check for Updates and define an update interval.
GDM also distributes literature at the GDM display at professional meetings.
As a company, we are strongly committed to supporting our customers. We very much appreciate our client support in giving us guidance in how our software can better meet their needs.
We hear from contract and university researchers how the ARM has increased their business through the efficient ARM reporting. Our data collectors decrease errors and the need for extra summer help to finish reports in timely manner. Contractors say they have decreased their reporting time yet increased the number of trials they can manage.
The GDM programming cycle is a monthly "sprint" that includes programming, testing, completion, and automated testing before starting the next sprint. The advantage is better tested software with quicker turnaround to develop new features.
GDM charges $25 per license to email an updated investigator or company name after initial license purchase for a license valid for the current software version. If using a previous software version, then company or investigator name will only be reassigned when upgrading to the newest software version.
GDM no longer ships license changes on physical media such as a CD.
GDM charges US $500.00 per day plus expenses for time spent with a company in planning future program modifications and customizations. We can then submit a price quotation for the cost to implement new features and customizations in our software.
This means that effective April 8, 2014, GDM ended support for Windows XP computers.
The word 'support' includes:
Windows XP is more than 12 years old, so it cannot adequately support or protect modern computer hardware and software. GDM software uses Microsoft tools, and Microsoft only supports these tools when running on supported operating systems.
This means that effective April 11, 2017, GDM ended support for Windows Vista computers.
The word 'support' includes:
- Questions or problems with GDM programs on a Windows Vista computer.
- Attempting to send or receive any files (ARM, MS Office, PDF, etc) on a Vista computer.
- Installing GDM software on a Vista computer.
- Installing any software updates on a Vista computer.
Windows Vista is more than 10 years old, so it cannot adequately support or protect modern computer hardware and software. GDM software uses Microsoft tools, and Microsoft only supports these tools when running on supported operating systems.