ARM licenses are under maintenance, with all program updates and upgrades delivered automatically via internet.

ARM 9 is obsolete and no longer supported, the same as all older ARM versions. Upgrade now to receive support if using an unsupported version.

 

GDM software requires online activation and is limited to one computer installation per license. When moving ARM to a new computer, simply deactivate ARM on the old computer before installing on the new computer: see Transferring ARM to a New Computer (en español).

GDM provides free support when installing the newest ARM version on a new computer. See Installing ARM for a video with step-by-step instructions to install ARM.   GDM does not support attempting to install older ARM versions on a new computer, which is very likely to have problems. The reason is because older software installations were not designed to support some of the new features and requirements in new operating systems and hardware. (It is impossible to predict what changes future operating systems and programs may include.)

When a contractor uses corporate sponsor ARM study definitions, the customization saves studies in the same format as the sponsor's ARM version. Contractor and Sponsor researchers can use different supported ARM versions, yet their ARM studies will be saved in the same version.

When a contractor has been approved to receive ARM Corporate Customizations:

A contractor can request corporate ARM study definitions from your local sponsor contact. See Request Corporate ARM Customizations for more information.

 

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The following are supported versions of each software program:
 

1  GDM provides free support for installations that meet all requirements described below:

1. The ARM version installed on your computer is your newest purchased ARM version;
2. The most recent released ARM maintenance update for that version is installed;
3. Is a GDM supported program version;
4. Was installed, and is currently updated, with Check For Updates
   (not an unknown installation from another website, CD/DVD, or company);
5. Is installed on a stand-alone Windows PC
   (not running from a server-hosted Windows and ARM install, sometimes called a "thin client");
6. The PC is running on a supported Windows version (see https://docs.microsoft.com/en-us/lifecycle/faq/windows). To fully support all ARM features, a Microsoft-supported version of Word, Excel, and Outlook should also be installed;
7. The Windows version was either pre-installed on a purchased PC, or installed from an official Windows download or installation DVD/CD;
8. The program is run from a Windows user account with all required user rights and permissions (pdf) for ARM to run properly;
9. The Windows user account has permission to run a common screen-sharing software, such as ARM Support Viewer (pdf);
10. Internet access - license validations must occur at least every 3 weeks to keep ARM working.

2  "GDM Support Period" for a Tablet Data Collector (TDC) purchased from GDM: GDM will provide support on software and hardware questions during the tablet computer expected life, which is 2 years for a tablet with a 1 or 2 year hardware warranty, or 3 years for a tablet with 3 year hardware warranty (see TDC Activation Key License Agreement (pdf)). Support only applies to a tablet that was purchased from and configured by GDM or a GDM Representative. A TDC tablet computer configured by a client is not eligible for free support.

Note that this only applies to TDC purchases. TDCx licenses follow the standard ARM support policies.

 

3  ATD is supported only on the newest ARM version, beginning 1 year after initial release of the most recent ARM upgrade. Support requires a current ATD maintenance contract. Install the newest release of a currently-supported ARM version before contacting your GDM Representative for support on trial uploads or downloads.

 

4 Global manufacturers with an active maintenance contract may be exempted.

GDM Supported Software Versions and Products Policy applies only to current software versions. Upgrade now to upgrade or purchase an ARM license.

 

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GDM charges $150/hour for support on any system that does not meet all conditions listed above. (Minimum time is 1 hour.)

 

Examples are for support issues that result from:

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There is limited support for GDM software installed on an Apple Macintosh computer, with free support only for questions about the GDM software. GDM cannot answer questions about Macintosh computers, Parallels emulator program, or a supported Windows version installed within Parallels.

 

GDM does not support software installed on a Linux computer.

 

 

For license information, see the End User License Agreement (EULA) for GDM software.

 

For additional license information specifc to the Tablet Data Collector (TDC) activation key, see the TDC End-User License Agreement (EULA).